User Agreement

1.1Thank you for using Zimaplay ("Zimaplay", "we", "us", or "our") products and services. These Terms of Use (including any additional terms and collectively referred to as "Terms") describe how our business works and define our relationship with you when you interact with our products and services. Zimaplay operates a digital storefront that allows customers ("Buyers") to purchase digital game products and related services, including game top-ups, vouchers, gift cards, game keys/codes, and wallet deposits. When you use or access Zimaplay, the Store Terms in Addendum 1 also apply.

1.2 Our Services.These Terms apply to the interactive services provided through the websites operated by us and any related services (together, our "Services"). When using our Services, you may also be subject to community guidelines or rules posted from time to time.

1.3 Age Requirement.Access to certain Services or features may be subject to age restrictions. If you are a "Minor" under the age of 18 (or the applicable age of majority where you live), you must have your parent or guardian's permission to use restricted features. If you are a parent or guardian and allow a Minor to use restricted features, these Terms apply to you and you are responsible for that Minor's activity.

1.4 Privacy Policy. Your access and use of the Services is subject to our Privacy Policy and Cookie Policy, incorporated by reference. We may store, process, and transmit data on servers outside the region where you are located.

1.5 BY USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT UNDERSTAND OR AGREE TO THESE TERMS, PLEASE DO NOT USE THE SERVICES.

1.6 Updates.We may update these Terms from time to time and will use commercially reasonable efforts to notify you of material changes. You are responsible for reviewing the Terms periodically. The "Last updated" date above reflects when revised Terms take effect. If you do not agree to changes, you must stop using the Services. Continued use after changes take effect constitutes acceptance.

2.1 You must protect your account information and keep it confidential. You may not share, sell, or transfer your account or your rights under these Terms without our prior consent. You must not collect or harvest personal data of other users, including account names.

2.2If you create a Zimaplay account ("Account"), we may collect and process data associated with that Account in accordance with our Privacy Policy. Accounts use email and password authentication.

2.3 You are responsible for all activity under your Account. Notify us promptly of any unauthorized use at support@zimaplay.com.

3.1 License. Subject to your compliance with these Terms and applicable law, we grant you a personal, revocable, non-assignable, non-sublicensable, non-transferable, non-exclusive, limited license to access and use the Services for your personal, non-commercial purposes.

3.2 Restrictions

Unless expressly permitted in these Terms, you must not:

• replicate, host, stream, rent, lease, sell, sublicense, assign, or transfer any portion of the Services;
• allow unauthorized third parties to access the Services;
• circumvent technological measures intended to control access;
• adapt, modify, reverse engineer, disassemble, or decompile the Services, except where mandatory law allows;
• develop or distribute tools that circumvent security or abuse the Services.

3.3 Notices. As part of the Services, you may receive emails, alerts, or other messages about order status, delivery, security, or account activity.

4.1 Applicable Law. You must follow all laws and regulations that apply where you are located. If law restricts or forbids use of our Services, you must stop using them.

4.2 Interactions.You are responsible for your interactions with other users and support staff. We may monitor interactions but are not obligated to do so. To the extent permitted by law, you release Zimaplay and its affiliates, officers, directors, employees, agents, and partners (collectively, the "Zimaplay Entities") from claims arising out of disputes with other users.

4.3 Content.Users may submit information, text, images, or other materials ("Content") via the Services. You are solely responsible for Content you provide. By submitting Content, you grant us a royalty-free, transferable, sub-licensable, worldwide license to host, store, reproduce, transmit, display, and technically modify Content solely as needed to operate the Services.

4.4 Content Restrictions

You agree not to provide Content that:

• is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, discriminatory, or otherwise illegal;
• sexualizes minors or facilitates inappropriate interactions;
• contains viruses or destructive code;
• breaches confidentiality or contractual duties owed to others;
• is spam, unsolicited advertising, or scam schemes;
• infringes patents, trademarks, trade secrets, copyrights, or other rights;
• is otherwise objectionable or may expose Zimaplay or users to harm or liability.

4.5 User Conduct

By using the Services, you agree that you will not:

• use cheats, bots, unauthorized scripts, or other methods that unfairly manipulate games, fulfillment systems, or the Services;
• use the Services for unauthorized commercial purposes or activity inconsistent with fair use;
• collect personal information of other users beyond what is reasonably necessary;
• transfer, resell, or launder Wallet Balance, codes, or digital goods in violation of these Terms or applicable law;
• attempt to gain undue advantage (including unauthorized payment methods, abusive chargebacks, or repeated cancellations after consuming value);
• impersonate any person or misrepresent affiliation;
• disable, impair, or attack the Services;
• use the Services in any way not permitted by these Terms or applicable law.

5.1 Definitions."Wallet Balance" means prepaid store credit held in your Account for purchases on Zimaplay. "Digital Products" means top-ups, vouchers, gift cards, keys, codes, API-delivered products, and similar digital offerings made available through the Services.

5.2 No ownership of Services. The Services are not sold to you as ownership of the platform. Purchasing Digital Products or topping up Wallet Balance grants a limited license to use those products or credits as described on the product page and in these Terms. Except where expressly stated, Digital Products and Wallet Balance have no cash surrender value outside Zimaplay and cannot be sold, transferred, or exchanged for money with third parties.

5.3 Wallet limits. We may set limits on deposit amounts, spending, or balances per transaction, day, or account for security, fraud prevention, or regulatory reasons. Wallet Balance shown in your Account is a measure of your limited license to purchase on Zimaplay, not a bank deposit.

5.4 Order of use. When you pay with Wallet Balance, we debit your available balance for the purchase total. Purchases fail if balance is insufficient unless another payment method is offered and completed.

5.5 Accuracy of fulfillment data. For top-ups and similar products, you are responsible for providing accurate game IDs, player IDs, regions/servers, and other required details. Incorrect information may cause failed, delayed, or irreversible delivery.

We may update the Services from time to time, which may temporarily interrupt access or change features, catalog availability, or delivery methods. We are not liable for losses caused solely by such updates, to the extent permitted by law. Where an update materially affects your use, we will make reasonable efforts to inform you in advance when practicable.

7.1 Disclaimer

The Services are provided "AS IS". To the maximum extent permitted by law, the Zimaplay Entities disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that quality will meet your subjective expectations.

7.2 Limitation of Liability

To the maximum extent permitted by law, the Zimaplay Entities are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, goodwill, data, or other intangible losses, arising from use of or inability to use the Services, substitute goods, purchases through the Services, or unauthorized access to your data.

Aggregate liability of the Zimaplay Entities for claims arising out of these Terms or the Services will not exceed the lesser of (1) the total amount you paid to Zimaplay for the Services during the six (6) months preceding the event giving rise to liability, or (2) One Hundred U.S. Dollars (USD 100), except where liability cannot be limited under applicable law.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8.1 If we reasonably believe you breached these Terms, or detect suspicious activity, we may take appropriate action to the extent permitted by law, including removing Content, restricting access, suspending or terminating Accounts, reversing or withholding fraudulent orders, disclosing information to law enforcement, and pursuing legal remedies.

8.2To the maximum extent permitted by law, you agree to defend (at our request), indemnify, and hold harmless the Zimaplay Entities from claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your Content, or your breach of these Terms or third-party rights.

9.1"Zimaplay", related logos, URLs, trademarks, and brand assets are trademarks of us or our licensors. Other marks used in the Services belong to their respective owners. You receive no license to those marks except as needed to use the Services as intended.

9.2 We retain all right, title, and interest in the Services and associated technology and content. Game titles, characters, and publisher marks remain the property of their respective rights holders.

9.3 Copyright complaints

If you believe material on the Services infringes copyright, send a notice to legal@zimaplay.com including: (1) identification of the copyrighted work; (2) identification and location of the allegedly infringing material; (3) your contact details; (4) a good-faith statement that use is unauthorized; (5) a statement under penalty of perjury that the information is accurate and you are authorized to act; and (6) your physical or electronic signature. We may disable or terminate accounts of repeat infringers in appropriate circumstances.

10.1 Payment.The Services may allow you to purchase Digital Products or deposit Wallet Balance ("Offerings"). You represent that purchase and payment information you provide is accurate and that you are authorized to use the selected payment method. Orders may not be fulfilled until payment is received in full. Payment processors' own terms also apply to your relationship with them. We may verify authorization and suspend or cancel transactions we reasonably believe are unauthorized or fraudulent.

10.2 Processors. Payments may be collected and processed by third-party payment service providers on our behalf. Those providers process payments and are not sellers of Digital Products. Availability of payment methods may change.

10.3 Refund Policy

UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW OR EXPRESSLY STATED BY US, PURCHASES ARE FINAL AND NON-REFUNDABLE.

• Refunds may be considered where you paid in full but did not receive delivery of the Digital Product covered by the order (including partial non-delivery), after our verification.
• Refunds are generally not available where: you confirmed receipt; the transaction occurred outside Zimaplay; you are dissatisfied after correct delivery; you purchased by mistake; your device or account does not meet product requirements; or you provided incorrect player/game details for top-ups.
• For top-ups, you must confirm game name, UID/player ID, region or server, and amount before checkout. We assume no liability for losses caused by inaccurate information you submit.
• Fraudulent refund claims may result in account suspension and legal action.
• Approved refunds may take up to fourteen (14) days depending on the payment method.

10.4 Taxes and third-party fees. You are responsible for applicable taxes and third-party fees (including bank, card, network, FX, and carrier fees). Contact your financial institution for fee questions.

10.5 Promotional codes. Promotional, referral, or coupon codes must be used lawfully and only for their intended purpose. They may not be sold or transferred unless we permit, may expire, and may be modified or withdrawn by us. They have no cash value.

11.1 Governing Law

• If you reside in the EEA, Switzerland, or the UK, the laws of England and Wales govern these Terms, without regard to conflict of laws principles, without limiting mandatory consumer rights in your country of residence.
• If you reside in North America, the laws of the State of California, USA, govern these Terms, without regard to conflict of laws principles.
• If you reside elsewhere, the laws of Singapore govern these Terms, without regard to conflict of laws principles, without limiting mandatory consumer rights where you live.
• The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

11.2 Informal Dispute Resolution

Before formal proceedings, contact support at support@zimaplay.com. If unresolved, either party may send written Notice to initiate informal resolution. Notices to us must go to legal@zimaplay.com and include your full name, Account email, description of the dispute, and requested remedy. The parties will attempt good-faith resolution for sixty (60) days after Notice is received. Applicable limitation periods are tolled during that period.

11.3 Arbitration; class waiver

To the fullest extent permitted by law, disputes arising out of these Terms or the Services that are not resolved informally shall be resolved by binding individual arbitration rather than in court, except that either party may bring qualifying claims in small claims court or seek injunctive relief for intellectual property misuse. You and we waive class, collective, and representative actions to the maximum extent permitted by law.

Rest of world (outside North America / EEA / UK / Switzerland): disputes shall be referred to arbitration administered under the rules of the Singapore International Arbitration Centre (SIAC), seat Singapore, one arbitrator, English language, unless mandatory law requires otherwise.

North America: arbitration shall be conducted in English before a single arbitrator under applicable consumer arbitration rules of a recognized arbitral forum, modified by these Terms, and the Federal Arbitration Act governs enforceability.

EEA / UK / Switzerland consumers: you may also use available consumer ADR/ODR mechanisms. Court proceedings may be available in your country of residence as required by mandatory law. EEA consumers may use the European Commission ODR platform: https://ec.europa.eu/consumers/odr/.

11.4 Opt-out. You may opt out of arbitration by emailing legal@zimaplay.com within thirty (30) days after first agreeing to these Terms, with your name, address, Account email, and a clear statement that you opt out of arbitration. Remaining Terms continue to apply.

11.5 Jury trial waiver. To the maximum extent permitted by law, you and we waive any right to a jury trial for disputes subject to arbitration.

12.1 English version. The English version controls interpretation of these Terms.

12.2 Non-assignment. You may not assign these Terms without our written consent. We may assign our rights to a successor or affiliate without your consent.

12.3 Entire agreement. These Terms (including Addendum 1 and the Privacy Policy) are the entire agreement between you and us regarding the Services.

12.4 Severability. If any provision is held invalid, the remainder remains in effect.

12.5 No waiver. Failure to enforce any provision is not a waiver.

12.6 Contact. Questions about these Terms: support@zimaplay.com or legal@zimaplay.com. Help center: /faq.

13.1 California residents. Under Cal. Civ. Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

13.2 EEA residents. Online dispute resolution information is available via the European Commission ODR platform linked above.

This Addendum ("Store Terms") is incorporated into the Terms. If there is a conflict between this Addendum and the main Terms, this Addendum controls for store purchases and wallet use.

A1.1 Interpretation

• Buyer means a user who purchases Digital Products or deposits Wallet Balance on Zimaplay.
• Order means a purchase of Digital Products through the Services.
• Transaction means an Order or Wallet Balance deposit.

A1.2 Store operations

To purchase Digital Products, you must create or sign in to an Account. Product listings, prices, and availability may change. We may refuse, cancel, or reverse Orders that appear fraudulent, erroneous, or in violation of these Terms.

A1.3 Top-ups and delivery

After successful payment (including Wallet Balance payment), we initiate fulfillment according to the product type. Delivery may be near-instant or take longer during peak periods, provider delays, or verification holds. Pending Orders remain visible in your dashboard. If fulfillment fails after payment, contact support with your Order ID and proof of payment for investigation; verified non-delivery may be refunded or re-delivered at our option.

A1.4 Buyer information

Buyers are fully responsible for providing complete and accurate fulfillment information. Zimaplay is not responsible for errors caused by incorrect player IDs, regions, emails, or other details you submit. Completed deliveries based on information you provided are generally not cancellable.

A1.5 Wallet deposits

Wallet Balance topped up on Zimaplay may be used only to purchase eligible Offerings on Zimaplay and is not withdrawable as cash, except where required by mandatory law. Deposit channel operators may charge fees shown at checkout. Daily, weekly, or monthly deposit limits may apply for security and compliance.

A1.6 KYC and compliance

We may require identity verification (KYC) or additional checks to protect accounts, prevent fraud, and meet anti-money-laundering obligations. Failure to complete verification may limit or block deposits or purchases.

A1.7 Buyer representations

Buyer represents and warrants that:

• Buyer will cooperate with investigations of suspicious or illegal activity related to Transactions;
• funds used are not from illegal sources and Transactions are not for fraudulent or manipulative purposes;
• Buyer is not subject to sanctions administered by OFAC, the UN Security Council, the EU, or other applicable authorities, and will not use Zimaplay in violation of sanctions or anti-corruption laws;
• information furnished to Zimaplay is true, accurate, and not misleading.

A1.8 Support

For Order issues, email support@zimaplay.com with your Order ID, Account email, and relevant screenshots. Response times may vary by volume.