Privacy Policy

This Privacy Policy explains how Zimaplay ("Zimaplay", "we", "us", or "our") collects, uses, and shares your personal information when you use our websites, dashboards, and related services that link to this Privacy Policy (the "Services"). It also describes your privacy rights and choices. Your use of the Services is also governed by our User Agreement and Cookie Policy.

We may update this Privacy Policy from time to time. The "Last updated" date above shows when changes take effect. Continued use of the Services after an update means personal information will be handled under the revised policy.

Personal information is information that relates to an identified or identifiable individual. Depending on how you use Zimaplay, we may collect the categories below.

Information you provide

• Identity, contact & demographic details (name, email, country/region, and similar identifiers)
• Billing & transaction data (deposit and purchase amounts, payment status, order IDs, wallet activity)
• Account & profile information (password hashes managed by our auth systems, avatar, role, preferences)
• Fulfillment details you submit for orders (player/game IDs, regions/servers, option selections)
• User-generated content (support messages, feedback, and similar submissions)
• Marketing preferences and communications with us

Information collected automatically

• Approximate location (city/country/region inferred from IP address)
• Device, network & technical information (IP address, browser type, operating system, language, timestamps, crash/error diagnostics, and similar technical logs)
• Usage data (pages visited, features used, referral paths, and preference settings such as theme or currency stored locally)

Information from third parties

• Payment processor data (transaction references, status, hashed/tokenized payment identifiers, and related confirmation details)
• Fulfillment partners (delivery/status updates needed to complete top-ups, vouchers, codes, or API products)

Sensitive information. Please do not send us sensitive or special-category data (for example government ID numbers, religion, political opinions, health data, or biometric templates) unless we expressly request it for a legal compliance process such as KYC.

We use personal information for the purposes for which it was collected, under one or more legal bases (contract performance, consent, legitimate interests, or legal obligation), including to:

• create and manage Accounts and authenticate users/admins;
• process Wallet Balance deposits and Digital Product Orders;
• fulfill top-ups, vouchers, gift cards, keys/codes, and API purchases, including status updates;
• provide customer support and respond to complaints or refund requests;
• detect, prevent, and investigate fraud, abuse, chargebacks, and security incidents;
• operate, debug, secure, and improve the Services (including analytics and product quality);
• send transactional messages (order, payment, and security notices);
• send marketing only where permitted (and with consent where required);
• comply with law, accounting, tax, KYC/AML, and enforce our Terms;
• support business transfers (merger, acquisition, or reorganization) where applicable.

We do not sell your personal information. We share personal information only as described below:

• Service providers — cloud hosting, email delivery, payment processors, fraud/security tooling, and fulfillment partners who process data on our instructions.
• Affiliates — related companies, if any, for purposes consistent with this Policy.
• Business transfers — if we are involved in a merger, acquisition, financing, or sale of assets.
• Legal & safety — when reasonably necessary to comply with law, legal process, or to protect Zimaplay, our users, or the public.

International transfers. Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards (such as standard contractual clauses or adequacy decisions) for transfers from the EEA/UK/ Switzerland.

We retain personal information only as long as reasonably needed for the purposes collected, including legal, tax, accounting, dispute, and security requirements. Order and payment records may be kept longer where the law requires.

We implement administrative, technical, and organizational safeguards appropriate to the risk. No method of transmission or storage is completely secure. If we become aware of a breach affecting your information, we will notify you and regulators as required by law.

Exercising your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing; to portability; to withdraw consent; and to lodge a complaint with a supervisory authority. These rights are not absolute and may apply only in certain circumstances.

To submit a privacy request, email privacy@zimaplay.com or legal@zimaplay.comwith the subject "Privacy Rights Request". We may ask for information to verify your identity. We will not discriminate against you for exercising rights available under law. If we deny a request, you may appeal by contacting us again.

Marketing opt-out

You can opt out of marketing emails using unsubscribe links or by contacting privacy@zimaplay.com. Transactional messages about Orders, payments, and security are not marketing and may still be sent.

Cookies & similar technologies

We use cookies, local storage, and similar technologies as described in our Cookie Policy. We do not currently respond to browser Do Not Track signals. You can manage many preferences in your browser settings; essential storage required for login and security cannot be fully disabled if you want the Services to work.

The Services are intended for a general audience and are not directed to children under the age of digital consent in their region (for example, under 13 in the United States). We do not knowingly collect personal information from children without verifiable parental consent where required.

If you believe a child provided personal information without required consent, contact privacy@zimaplay.com. We will take steps to delete or restrict the information as required by law.

Additional information for U.S. residents

This section supplements the information above for U.S. consumers. Depending on your state, you may have rights to know, access, delete, correct, and opt out of certain sharing for targeted advertising. We do not sell personal information. We do not knowingly sell or share personal information of minors under 16 for targeted advertising.

Categories we may collect include identifiers, commercial information, internet/network activity, approximate geolocation, account credentials, and inferences used to secure and operate the Services. Purposes and recipients are described in the sections above.

California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs as described in our User Agreement.

EEA / UK / Switzerland

Where Zimaplay is a controller of your personal data, you may contact your local data protection authority. EEA consumers can find authority contacts via the EDPB website; UK residents may contact the ICO. You may also use the European Commission ODR platform for certain disputes: https://ec.europa.eu/consumers/odr/.

For purposes of applicable data protection law, Zimaplay is the controller of personal information collected through the Services unless otherwise stated at collection.

Privacy questions and rights requests: privacy@zimaplay.com
Legal: legal@zimaplay.com
Support: support@zimaplay.com

Related policies: User Agreement · Cookie Policy · About us